Caythorpe Candles

Delivery Policy

Customer delivery information – last updated 11 September 2026

This Delivery Policy is designed to work alongside our Website Terms & Conditions and Returns, Refunds & Cancellation Policy.

1. Where we deliver

We currently deliver to UK addresses through the delivery services available at checkout. Any destinations that are temporarily unavailable will be shown at checkout or communicated before fulfilment.

2. Delivery charges

Available delivery options and charges are shown at checkout before payment is taken. Delivery charges may vary according to destination, order size, weight and the delivery service selected.

3. Processing and dispatch

We are a small-batch business and prepare orders carefully. We aim to dispatch orders as promptly as reasonably possible, normally within the processing period stated on the website or at checkout.

If an unexpected delay affects your order, we will contact you where reasonably practicable.

4. Delivery times

Any delivery estimate shown at checkout is an estimate unless we have expressly agreed a specific delivery date or period with you.

For consumer orders, unless a different delivery period has been agreed, goods should be delivered without undue delay and normally no later than 30 days after the contract is entered into.

Once an order has been handed to the carrier, delivery times can be affected by circumstances outside our reasonable control, such as severe weather, transport disruption or other exceptional events. This does not remove any statutory rights you may have.

5. If your order is delayed

If your order has not arrived within the expected delivery period, please contact us at caythorpecandles@gmail.com with your order number.

If a legally agreed or applicable delivery deadline is missed, you may have the right to require delivery within an additional period or, in certain circumstances, cancel the contract and receive a refund. If the delivery date was essential or we have stated that it is essential, different cancellation rights may apply.

6. Damaged or incorrect deliveries

Please check your order when it arrives. If an item is damaged, faulty, missing or incorrect, contact us as soon as reasonably possible at caythorpecandles@gmail.com and provide your order number and photographs where helpful.

We will investigate and provide the appropriate remedy under the Consumer Rights Act 2015. Where a return is required because the goods are faulty, damaged, incorrectly supplied or otherwise do not meet your legal rights, we will cover reasonable return costs.

7. Safe delivery and customer responsibility

Please provide a secure and accurate delivery address and, where available, follow any carrier delivery instructions. We are not responsible for delays caused by an incorrect or incomplete address supplied by the customer, although we will do our best to help resolve the problem.

Where you have nominated a safe place or delivery instruction, responsibility may depend on the circumstances and applicable consumer law.

8. International delivery

Unless expressly offered at checkout, we do not currently guarantee international delivery. Where international delivery is offered, any additional charges, customs requirements or import taxes that are the customer's responsibility will be explained before purchase where practicable.

9. Contact

Email: caythorpecandles@gmail.com | Telephone: 07815 738580

Caythorpe Candles, 30 Caythorpe Road, Caythorpe, Nottingham, NG14 7EA.